Knowledge, skills, experience and competence are essentials that must be present in every member of an organisation to achieve high productivity.
Whether we serve in the public or private sector, the efficiency and effectiveness of the services offered will always be the concern of customers who deal with us. Customer always want the best quality of service.
Measurement tools to determine whether the services provided meet the quality standards set or otherwise are dependent on the customer’s satisfaction. Most of the time it also tied with the quality and response of the staff themselves when delivering the services.
To achieve this goal, various reforms introduce into office administration and management methods.
In addition, courses and training to improve the competencies and skills of civil servants continue to be conducted in line with current changes.
Staffs also encouraged continuously to acquire knowledge in line with lifelong education (lifelong learning) and knowledge-workers.
The knowledge that we learn or acquire should be able to be use as a basis for us to facilitate all matters or tasks entrusted to us.
In addition we should also make ourselves ready to share all the knowledge and experience we have with colleagues. Do not think that by doing so we will lose, instead this is an action that gives greater benefit to us as well as others.
Sharing knowledge, experience and information should be part of our practice of performing tasks. By doing so we will not lose anything but will benefit others more.
