Initiated in 2010, the Transformation Program of the Sarawak Civil Service has the mission to achieve excellence in service through High Performance Team solutions.
It was also stated that having the sense of urgency and ownership is among the common shared values that should be integrated by members of the civil service.
For those involved in service delivery to members of the public, fostering the sense of urgency as well as ownership is vital, but it is not an easy task.
Hence, it is important to constantly measure their performance to improve and align with the change which is happening today.
A sense of urgency is not meant to be a feeling of stress, but it is a sense that things need to be moved forward so that any organization will not be left behind.
Here are some of the questions that can be asked to foster the sense of urgency.
What slows down the progress?
By asking this question, it helps to pinpoint what are the issues that slows down those involved in service delivery.
This way, by overcoming those issues, any organizations can maintain the sense of urgency in service delivery.
What is the skill set we are lacking and what can we do about it?
In service delivery, it is important to adopt and adapt to new skill sets due to the changes that comes with time.
In the age of digital transformation, digital skills such as managing big data, analysing data, beefing up cyber security and understanding digital ethics has been greatly emphasized these days.
What feedbacks do you get from the public?
Seeking feedback from the public is one way to foster a better sense of urgency in any organization.
By asking the public for feedbacks, organizations may use those comments to set standards in service delivery and communicate the new standards to members within the organization.
