The word urgent seems to create a feeling of stress and anxiety.
This might be true for those who are involved in service delivery.
Creating a sense of urgency must be done correctly to be effective during service delivery, and for team leaders, here are some ways to do it without feeling stress out your team members.
Communicate clearly and effectively
To ensure smooth operation during service delivery, a clear and directive instructions on a consistent basis are needed.
Those involved in service delivery needs to know what is happening, why is it happening and what needs to be done to overcome when facing any hurdles.
Through clear and effective communication, people can do their part to help the organization get where they want to be in delivering their services.
Provide incentive or reward
People want to know what they are working so hard to help the organization achieve.
To ensure consistency in maintaining the sense of urgency, regular progress updates is necessary to encourage and motivate those within the organization to continue the momentum with urgency.
Build a culture of urgency
Building a culture of urgency before it was required is another great way to foster a sense of urgency.
Dr. Deb Kirby, the founder of Imaginal Wisdom, a leadership development and culture-building consultancy noted that developing an environment with a healthy level of urgency means team members will be more likely to anticipate and find issues in the earliest stages of transformation efforts.
