Service Sarawak Kiosk is one of a few self-service channels for the public to access services offered by State agencies via Service Sarawak.
Service Sarawak is managed and operated by the Sarawak Civil Service Digitalisation Unit under the Department of the Premier of Sarawak.
Its primary objective is to establish “a major shift and change in the way the Sarawak Government provides frontline customer services, enhancing the customers’ experience in dealing with the Government based on the concept of ‘One Government At Your Service’.”
The kiosk channel – like its online portal and mobile application counterparts – offers a more seamless experience for the public.
As long as they have their own Sarawak ID, they can make payments or utilise other services at the kiosk at their own convenience and time, rather than waiting in line at the service counter.
Table 1: Service Sarawak Kiosk transactions based on location (as of May 2023)
As of May 2023, services available at Service Sarawak Kiosk are:
- Bill Payment: Electricity, Water, Sarawak Gas, HDC Housing Loan, Assessment
- Payment History Checks
- Sarawak ID: Verification, Profile Updating
- Bill Review/Checks Using MyKad: Assessment, Sarawak Gas, JBALB Water Bill
Source: Sarawak Civil Service Digitalisation Unit, Department of the Premier of Sarawak
References:
Sarawak Government. (n.d.). Introduction. Service Sarawak. https://service.sarawak.gov.my/web/web/home/article_view/351/225/
Sarawak Government. (n.d.). Service Sarawak Kiosk. Service Sarawak. https://service.sarawak.gov.my/web/web/home/article_view/354/229/ Transformasi Penyampaian Perkhidmatan Pelanggan. (2023, April 19). RAKAN Sarawak. https://www.rakansarawak.com/v3/2023/04/19/transformasi-penyampaian-perkhidmatan-pelanggan/
