The Sarawak Civil Service (SCS) takes another step into a new frontier of service delivery with an AI-enabled SCS Virtual Assessment System for Recruitment.
“This system will enable us to manage the entire hiring process without having to meet candidates face to face,”
“Implemented this month to assess 700 candidates, the system will streamline the process of tracking and analysing the behavioural and performance test for potential State Civil Service employees,” said the Sarawak State Secretary, YB Datuk Amar Jaul Samion in his speech during HPA 2022.
From an easy-to-use online performance evaluation and to comprehensive reports that provides data, the A.I enabled system will identify the right employees with the right talents for selection as SCS officers.
This year, the Leadership Institute of Sarawak Civil Service with SCS agencies will converge with the 12 Digital Centres throughout Sarawak.
With more than 6000 candidates participating in the assessment centres throughout Sarawak, potential candidates participating will no longer be hindered by Internet connectivity.
As Sarawak is leveraging on digital technologies, the public can anticipate to see more talent management programs conducted virtually in the future.
The A.I system was introduced during the Sarawak Civil Service Day (HPA) 2022 event which took place on 25th January 2022 at Kuching.
Themed ‘SCS Converging for Excellence Towards Post COVID-19 Development Strategy 2030: Improving Rakyat’s Quality of Life’, the event was held focusing on the transformation of the State’s service delivery to facilitate the implementation of PCDS 2030.
In line with the Sarawak PCDS 2030 Agenda in providing an integrated one-stop and seamless government services through multiple channels by 2030, the State Government has embarked on a new approach in implementing government online services via the Integrated Service Management (ISM) System.
The ISM was officially launched in conjunction of HPA 2022.
“Currently there are 44 services available under ISM; 32 of these services are end-to-end,” said Datuk Jaul.
Explaining more, he said that this is made possible with the introduction of Sarawak ID and digital signature to support fully online government services to the public.
As of now, there are a total of 730, 000 Sarawak ID registered users.
“With ISM, all different services from different agencies are now made available seamlessly through Sarawak Government Official Portal and Service Sarawak,” said Datuk Jaul.
Service Sarawak is the Government one stop integrated multi-channel delivery platform for all agencies to use including state statutory and GLCs.
It serves as the single point of contact for the public to access to all services through multiple service channels which are;
- Service Sarawak Centre
- Service Sarawak Kiosk
- Service Sarawak Digital (Web Portal and Mobile app)
As of now, Service Sarawak has benefitted more than one million customers with more than 1.74 million transactions of more than RM1.85 billion collections. For government agencies, ISM provides an integrated working environment that connect all the processes and services among the agencies where performance of the services is captured and monitored via dashboard.
