All organizations are information and communication systems.
A bureaucracy, such as a government department, is also almost entirely an information processing and communication organization: everything is document, records, files abound, filing systems, and records management are central to the organization.
Good information can promote an organisation and its services. Many organisations, both government bodies and those in the independent sector, would benefit from increasing their profile and improving public understanding of the services they provide.
Better information about process and procedures, such as how to access and use services like courts and tribunals, will reduce pressure on staff and lead to greater efficiency and reduced costs for these organisations.
The variety of information gained and lingering around us (organisation) therefore important for the organisation to identify and manage it through both organised knowledge management (KM) and information management (IM).
IM refers to managing information and knowledge resources, managing information and technology tools, or information management policies and its standards.
Knowledge workers cannot perform their tasks without proper access to the exact information at the time they need. Automation cannot happen without digital information. This is the digital transformation era and information is the key.
Artificial intelligence (AI) and its branches such as machine learning and in-depth learning have emerged as a means of understanding this relationship as well as gaining intelligence from the data and supporting predictive and prescriptive analysis to allow for better results.
What matters is what can be obtained from related information. There is a deeper understanding of the hidden in the data but the organisation needs to know where their data is and get an understanding of it. Therefore, organisations should have visibility into the data, access and ability to act.
