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Budaya Berkongsi Pengetahuan Tidak Semudah Dijangka

Perkongsian maklumat dan pengetahuan dalam sesebuah organisasi dilihat sebagai satu budaya yang sangat baik kerana ia menjadi kunci untuk mengekal dan merebut kelebihan bersaing...

Creating a sense of urgency without stressing out

The word urgent seems to create a feeling of stress and anxiety. This might be true for those who are involved in service delivery. Creating a...

Understanding Customer Perception in Establishing an ‘Urgent’ Service Delivery

One way for government organisations to establish a sense of urgency within their customer service delivery is to understand how their citizen customers perceive...

Gas LPG Petros Dilancarkan

Gas petroleum cecair (LPG) edaran Petroleum Sarawak Berhad dengan jenama Petros telah dilancarkan secara rasmi. Menurut Ketua Menteri YAB Datuk Patinggi (Dr.) Abang Haji Abdul...

Fostering a sense of urgency in service delivery

Initiated in 2010, the Transformation Program of the Sarawak Civil Service has the mission to achieve excellence in service through High Performance Team solutions. It...

Penanda Aras Mendorong Organisasi Melakukan Penambahbaikan

Penanda aras adalah satu proses yang sistematik dan berterusan untuk mengenalpasti, mempelajari, mengubahsuai dan melaksanakan amalan-amalan terbaik daripada organisasi yang sama atau organisasi lain...

What Truly Defines a Sense of Urgency?

Whether in driving change within an organisation or in enhancing product and/or service delivery, it is important for leaders to instil a sense of...

Benchmarking Promote Culture of Thinking about Quality

Benchmarking is a way of discovering what is the best performance being achieved. When we compare our performance or processes with other entities including competitors,...

Pentingnya Penanda Aras Dalam Meningkatkan Sistem Penyampaian Perkhidmatan

Kerajaan Sarawak telah memperkenalkan pelbagai program peningkatan kualiti seperti Piagam Pelanggan, Pengenalan Kad Skor (BSC), Key Focus Activities (KFA), Indeks Petunjuk Prestasi (KPI), Kumpulan...

PENJANA Social Impact Matching (SIM) Grant

The Social Impact Matching (SIM) Grant deployed via a 1:1 matching mechanism, and made available to eligible applicants with successful crowdfunding initiatives. The Malaysian Global...

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