Setiap warga Perkhidmatan Awam Negeri Sarawak (PANS) harus peka dengan keperluan dan ekspektasi rakyat yang secara tidak langsung akan mengubah persepsi mereka tentang kredibiliti...
Civil service are facing increasing pressure to deliver broad, complex services efficiently, effectively and equitably.
Citizen needs, expectations and preferences are formed by their experience...
Berucap semasa Majlis Perasmian Pejabat Pertanian baharu Nanga Machan, 22 Oktober 2020 yang lalu, Ketua Menteri, YAB Datuk Patinggi (Dr) Abang Haji Abdul Rahman...
Like private sector organisations, those in the government should identify and fulfil the needs of citizen customers in order to enhance the customer experience.
Establishing...
While advancement in digital technology demands governments around the world to adopt new approaches to improve service delivery, prioritising experience remains crucial in meeting...
Transformasi digital telah memberi kelebihan terhadap penyampaian perkhidmatan kerajaan.
Melalui teknologi digital, polisi ‘No Wrong Door’ menjadi mudah dan tidak mustahil untuk dilaksanakan, seterusnya memberi...
Kerajaan Sarawak melalui Lembaga Multimedia Sarawak (SMA) dengan kerjasama Pustaka Negeri Sarawak (PNS) dan Kementerian Kerajaan Tempatan dan Perumahan Sarawak (MLGH) telah mewujudkan Pusat...
A sum of RM6.304 billion is proposed under the Development Expenditure Estimates for 2021 to finance various programmes and projects.
This estimate has taken into...