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Maintaining a positive attitude when managing customer needs

RAKAN Sarawak -
Maintaining customer satisfaction should be the focus point when it comes to managing their needs. In doing so, it is important to maintain a positive attitude...
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Sarawak Children Festival 2020

RAKAN Sarawak -
Sarawak State Library this year has taken the initiative to hold its annual activity, the Sarawak Children Festival 2020 virtually from Nov 13 to...
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230 Peserta Hadir Seminar Pembangunan Pemimpin Akar Umbi Negeri Sarawak 2020

RAKAN Sarawak -
Seminar Pembangunan Pemimpin Akar Umbi Negeri Sarawak 2020 Peringkat Bahagian Sibu, Mukah dan Sarikei telah diadakan di Sibu pada 22 Oktober lepas. Bertemakan ‘Membangun Bersama...
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Kredibiliti Warga Perkhidmatan Awam Dinilai Oleh Orang Awam

RAKAN Sarawak -
Setiap warga Perkhidmatan Awam Negeri Sarawak (PANS) harus peka dengan keperluan dan ekspektasi rakyat yang secara tidak langsung akan mengubah persepsi mereka tentang kredibiliti...
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No Wrong Door One Stop Centre

RAKAN Sarawak -
Civil service are facing increasing pressure to deliver broad, complex services efficiently, effectively and equitably. Citizen needs, expectations and preferences are formed by their experience...
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Pembinaan Jalan Ulu Machan dan Tebingan Pekan Machan

RAKAN Sarawak -
Berucap semasa Majlis Perasmian Pejabat Pertanian baharu Nanga Machan, 22 Oktober 2020 yang lalu, Ketua Menteri, YAB Datuk Patinggi (Dr) Abang Haji Abdul Rahman...
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How Government Organisations Can Understand the Customer Experience

RAKAN Sarawak -
Like private sector organisations, those in the government should identify and fulfil the needs of citizen customers in order to enhance the customer experience. Establishing...
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The Customer Experience and its Impact on Service Delivery

RAKAN Sarawak -
While advancement in digital technology demands governments around the world to adopt new approaches to improve service delivery, prioritising experience remains crucial in meeting...
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Transformasi Digital Memudahkan Pelaksanaan ‘No Wrong Door Policy’ Perkhidmatan Kerajaan

RAKAN Sarawak -
Transformasi digital telah memberi kelebihan terhadap penyampaian perkhidmatan kerajaan. Melalui teknologi digital, polisi ‘No Wrong Door’ menjadi mudah dan tidak mustahil untuk dilaksanakan, seterusnya memberi...
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SMA Meninjau Projek Pengubahsuaian Lima Buah Pusat Komuniti Digital

RAKAN Sarawak -
Kerajaan Sarawak melalui Lembaga Multimedia Sarawak (SMA) dengan kerjasama Pustaka Negeri Sarawak (PNS) dan Kementerian Kerajaan Tempatan dan Perumahan Sarawak (MLGH) telah mewujudkan Pusat...
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An eye witness to Sarawak's transformation

RAKAN Sarawak (Rangkaian Khidmat Awam Negeri Sarawak) or also known as the Sarawak State Government Civil Service Bulletin published quarterly since 1994.

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