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Mengurus Perubahan Budaya Dalam Perkhidmatan Awam

Perubahan budaya di tempat kerja merujuk pada anjakan dari norma, amalan ataupun etika kerja lama dan tradisional ke norma, amalan dan etika kerja baharu...

Results-Based Management Approach

The public sector reform process across the world started three decades ago, as a large number of member countries of the Organization for Economic...

Mengurus Perubahan Budaya Untuk Menangani Budaya Kerja

Mengurus perubahan budaya adalah satu usaha menangani budaya kerja dalam sesebuah organisasi untuk mewujudkan anggotanya yang berbudaya cemerlang dalam penyampaian perkhidmatan yang harmoni serta...

Results Are Delivered and Lessons Are Learned

For sustained development effectiveness, countries need to be able to manage their own development processes so that they can use their resources for the...

Effective Services by Sharing Knowledge

Knowledge is information that interpreted and used by decision-makers to meet their goals. It is a public good, in that, there is no extra cost...

Sharing Knowledge in Performing Tasks

Knowledge, skills, experience and competence are essentials that must be present in every member of an organisation to achieve high productivity. Whether we serve in...

Budaya Positif di Tempat Kerja

Budaya mencerminkan watak dan keperibadian sesebuah organisasi yang menjadikan sesuatu perkhidmatan dan perniagaan unik serta merupakan suatu nilai, tradisi dan kepercayaan yang harus dipegang...

Lack of Knowledge Lead to Poor Service Quality

Lack of knowledge in delivering services to the customers will leads to poor quality of services therefore increasing the numbers of complaints from the public.

Team building and recognising each other’s strength

A strong team in any organizations or company is the one where everyone can use their own strengths to achieve a common goal. When implementing...

Social Media and the Public Sector

Social media skills for marketing can be applicable to almost every organisation, including those from the public sector. In fact, professionals within the public sector...

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