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Digital Era

RAKAN Sarawak - December 25, 2020

Organisations store a lot of confidential data, which often do not belong to them but their customers, business partners, and suppliers. Businesses realise that...

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Building a Positive Safety Culture in the Workplace

RAKAN Sarawak - December 24, 2020

Most workplaces do not have a safety culture implemented, wherein safety is seen as a priority to both the managers and the workers within...

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Benchmarking Is Part of a Continuous Improvement

RAKAN Sarawak - December 9, 2020

Benchmarking is a core element of continuous enhancement programs. It is a way of discovering what is the best performance being achieved. Management theory and...

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Amalan Berkongsi Ilmu di Tempat Kerja Perlu Diperkasakan

RAKAN Sarawak - December 8, 2020

Perkongsian ilmu di kalangan rakan sekerja sangat penting kerana ilmu yang dikongsi tidak akan pernah berkurangan sebaliknya akan semakin bertambah sehingga memberi manfaat kepada...

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Creating a sense of urgency without stressing out

RAKAN Sarawak - December 7, 2020

The word urgent seems to create a feeling of stress and anxiety. This might be true for those who are involved in service delivery. Creating a...

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Understanding Customer Perception in Establishing an ‘Urgent’ Service Delivery

RAKAN Sarawak - December 4, 2020

One way for government organisations to establish a sense of urgency within their customer service delivery is to understand how their citizen customers perceive...

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Fostering a sense of urgency in service delivery

RAKAN Sarawak - December 2, 2020

Initiated in 2010, the Transformation Program of the Sarawak Civil Service has the mission to achieve excellence in service through High Performance Team solutions. It...

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What Truly Defines a Sense of Urgency?

RAKAN Sarawak - December 1, 2020

Whether in driving change within an organisation or in enhancing product and/or service delivery, it is important for leaders to instil a sense of...

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Benchmarking Promote Culture of Thinking about Quality

RAKAN Sarawak - December 1, 2020

Benchmarking is a way of discovering what is the best performance being achieved. When we compare our performance or processes with other entities including competitors,...

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Pentingnya Penanda Aras Dalam Meningkatkan Sistem Penyampaian Perkhidmatan

RAKAN Sarawak - November 30, 2020

Kerajaan Sarawak telah memperkenalkan pelbagai program peningkatan kualiti seperti Piagam Pelanggan, Pengenalan Kad Skor (BSC), Key Focus Activities (KFA), Indeks Petunjuk Prestasi (KPI), Kumpulan...

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