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Quality

Quality

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Benchmarking Is Part of a Continuous Improvement

RAKAN Sarawak -
Benchmarking is a core element of continuous enhancement programs. It is a way of discovering what is the best performance being achieved. Management theory and...
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Amalan Berkongsi Ilmu di Tempat Kerja Perlu Diperkasakan

RAKAN Sarawak -
Perkongsian ilmu di kalangan rakan sekerja sangat penting kerana ilmu yang dikongsi tidak akan pernah berkurangan sebaliknya akan semakin bertambah sehingga memberi manfaat kepada...
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Creating a sense of urgency without stressing out

RAKAN Sarawak -
The word urgent seems to create a feeling of stress and anxiety. This might be true for those who are involved in service delivery. Creating a...
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Understanding Customer Perception in Establishing an ‘Urgent’ Service Delivery

RAKAN Sarawak -
One way for government organisations to establish a sense of urgency within their customer service delivery is to understand how their citizen customers perceive...
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Fostering a sense of urgency in service delivery

RAKAN Sarawak -
Initiated in 2010, the Transformation Program of the Sarawak Civil Service has the mission to achieve excellence in service through High Performance Team solutions. It...
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What Truly Defines a Sense of Urgency?

RAKAN Sarawak -
Whether in driving change within an organisation or in enhancing product and/or service delivery, it is important for leaders to instil a sense of...
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Benchmarking Promote Culture of Thinking about Quality

RAKAN Sarawak -
Benchmarking is a way of discovering what is the best performance being achieved. When we compare our performance or processes with other entities including competitors,...
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Pentingnya Penanda Aras Dalam Meningkatkan Sistem Penyampaian Perkhidmatan

RAKAN Sarawak -
Kerajaan Sarawak telah memperkenalkan pelbagai program peningkatan kualiti seperti Piagam Pelanggan, Pengenalan Kad Skor (BSC), Key Focus Activities (KFA), Indeks Petunjuk Prestasi (KPI), Kumpulan...
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The Customer Experience and its Impact on Service Delivery

RAKAN Sarawak -
While advancement in digital technology demands governments around the world to adopt new approaches to improve service delivery, prioritising experience remains crucial in meeting...
Kualiti/Inovatif/Kreatif | Quality/Innovative/Creative

Inovatif Antara Sifat Yang Perlu Ada Pada Setiap Usahawan

RAKAN Sarawak -
Usahawan mempunyai sifat-sifat unik yang membezakan mereka daripada orang lain antaranya kebolehan mencipta dan mencuba sesuatu yang baharu (kreatif); kebolehan membaiki dan memperbaharui sesuatu...
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RAKAN Sarawak (Rangkaian Khidmat Awam Negeri Sarawak) or also known as the Sarawak State Government Civil Service Bulletin published quarterly since 1994.

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