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Quality

Galeri Foto | Photo Gallery

Creating a sense of urgency without stressing out

RAKAN Sarawak - December 7, 2020

The word urgent seems to create a feeling of stress and anxiety. This might be true for those who are involved in service delivery. Creating a...

Galeri Foto | Photo Gallery

Understanding Customer Perception in Establishing an ‘Urgent’ Service Delivery

RAKAN Sarawak - December 4, 2020

One way for government organisations to establish a sense of urgency within their customer service delivery is to understand how their citizen customers perceive...

Galeri Foto | Photo Gallery

Fostering a sense of urgency in service delivery

RAKAN Sarawak - December 2, 2020

Initiated in 2010, the Transformation Program of the Sarawak Civil Service has the mission to achieve excellence in service through High Performance Team solutions. It...

Galeri Foto | Photo Gallery

What Truly Defines a Sense of Urgency?

RAKAN Sarawak - December 1, 2020

Whether in driving change within an organisation or in enhancing product and/or service delivery, it is important for leaders to instil a sense of...

Galeri Foto | Photo Gallery

Benchmarking Promote Culture of Thinking about Quality

RAKAN Sarawak - December 1, 2020

Benchmarking is a way of discovering what is the best performance being achieved. When we compare our performance or processes with other entities including competitors,...

Galeri Foto | Photo Gallery

Pentingnya Penanda Aras Dalam Meningkatkan Sistem Penyampaian Perkhidmatan

RAKAN Sarawak - November 30, 2020

Kerajaan Sarawak telah memperkenalkan pelbagai program peningkatan kualiti seperti Piagam Pelanggan, Pengenalan Kad Skor (BSC), Key Focus Activities (KFA), Indeks Petunjuk Prestasi (KPI), Kumpulan...

Galeri Foto | Photo Gallery

The Customer Experience and its Impact on Service Delivery

RAKAN Sarawak - November 12, 2020

While advancement in digital technology demands governments around the world to adopt new approaches to improve service delivery, prioritising experience remains crucial in meeting...

Kualiti/Inovatif/Kreatif | Quality/Innovative/Creative

Inovatif Antara Sifat Yang Perlu Ada Pada Setiap Usahawan

RAKAN Sarawak - October 16, 2020

Usahawan mempunyai sifat-sifat unik yang membezakan mereka daripada orang lain antaranya kebolehan mencipta dan mencuba sesuatu yang baharu (kreatif); kebolehan membaiki dan memperbaharui sesuatu...

Inovasi dan Kreativiti | Innovation and Creativity

Memacu Perubahan dalam Penyampaian Perkhidmatan ke arah Revolusi Industri 4.0

RAKAN Sarawak - October 12, 2020

Timbalan Setiausaha Kerajaan Negeri (Transformasi Prestasi dan Penyampaian Perkhidmatan), YBhg Datu Dr. Sabariah Putit memotong kek sebagai simbolik perasmian penutupan program Cabaran Kreativiti Dekorasi Kek...

Quality

Peranan Pemimpin Dalam Mewujudkan Kerjasama Dalam Pasukan Kerja

RAKAN Sarawak - October 7, 2020

Seorang pemimpin memainkan peranan yang penting dalam memastikan setiap ahli pasukan dapat bekerjasama dan bersatu padu untuk melaksanakan sesuatu tugas kerana dengan adanya kerjasama...

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