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Dari RAKAN Sarawak

Removing Agency Silos for Better Information and Process Flow

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In-depth knowledge about the customer can built a ‘big picture’ of customer segments, providing a foundation for the creation of multiple service delivery channels aligned with customer journey needs.
Dari RAKAN Sarawak

Quality Civil Service Delivery for All Citizens

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In meeting user needs and expectations, the challenge for governments is to balance. Balance on the need of administrative procedures and compliance costs to citizens, businesses, NGOs and public authorities.
Dari RAKAN Sarawak

Prioritising Customers in Miri City Council’s Service Delivery

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How Miri City Council ensures that its services and the way it delivers them meet increasing expectations of their customers – namely the people of Miri.
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JBALB in Managing Complaints and Feedbacks from the Public

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One of the most frequently lodged complaints received by the Sarawak Rural Water Supply Department (JBALB) from members of the public is the disruption...
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Emergence of new public management

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In the competitive world, people are demanding quality goods and services as they are now keen to compare services of all organizations.
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Pitfalls of the Customer Driven Standard

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A customer driven standard can prevent companies from achieving success and hamper their growth. Often, companies spend too much resources on trying to enhance...
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Right to Information as a Consumer

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A consumer has every right to receive accurate information, because they can only make informed decisions and purchases if they have the information they...
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Understanding Customer Perception in Establishing an ‘Urgent’ Service Delivery

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One way for government organisations to establish a sense of urgency within their customer service delivery is to understand how their citizen customers perceive...

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An eye witness to Sarawak's transformation

RAKAN Sarawak (Rangkaian Khidmat Awam Negeri Sarawak) or also known as the Sarawak State Government Civil Service Bulletin published quarterly since 1994.

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