Managing Customer Needs

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How Government Organisations Can Understand the Customer Experience

RAKAN Sarawak - November 12, 2020

Like private sector organisations, those in the government should identify and fulfil the needs of citizen customers in order to enhance the customer experience. Establishing...

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The Customer Experience and its Impact on Service Delivery

RAKAN Sarawak - November 12, 2020

While advancement in digital technology demands governments around the world to adopt new approaches to improve service delivery, prioritising experience remains crucial in meeting...

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Keeping an Open Communication with Customers

RAKAN Sarawak - November 11, 2020

When it comes to delivering customer service, communication is an important part of it. In Sarawak, the State is emphasizing the delivery of good...

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What Are Customer Needs?

RAKAN Sarawak - November 10, 2020

In order for businesses to be successful, they must be able to identify and fulfil the needs of their customers. These are essentially motives...

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Setting Realistic Expectations to Meet Customers’ Needs

RAKAN Sarawak - November 9, 2020

Often, customer will expect more than you can do. In managing customers’ needs, it is important set realistic expectations and the best way to handle...

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Managing Customer Needs

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