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Managing Customer Needs

How Government Organisations Can Understand the Customer Experience

Like private sector organisations, those in the government should identify and fulfil the needs of citizen customers in order to enhance the customer experience. Establishing...

The Customer Experience and its Impact on Service Delivery

While advancement in digital technology demands governments around the world to adopt new approaches to improve service delivery, prioritising experience remains crucial in meeting...

Keeping an Open Communication with Customers

When it comes to delivering customer service, communication is an important part of it.   In Sarawak, the State is emphasizing the delivery of good...

What Are Customer Needs?

In order for businesses to be successful, they must be able to identify and fulfil the needs of their customers. These are essentially motives...

Setting Realistic Expectations to Meet Customers’ Needs

Often, customer will expect more than you can do. In managing customers’ needs, it is important set realistic expectations and the best way to handle...

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