Civil service are facing increasing pressure to deliver broad, complex services efficiently, effectively and equitably.
Citizen needs, expectations and preferences are formed by their experience...
Transformasi digital telah memberi kelebihan terhadap penyampaian perkhidmatan kerajaan.
Melalui teknologi digital, polisi ‘No Wrong Door’ menjadi mudah dan tidak mustahil untuk dilaksanakan, seterusnya memberi...
In spite of significant advances in service delivery, citizens are still frustrated with government. Citizens often do not know and do not care what...